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Frequently Asked Questions


Shipping


What are your Shipping Rates?
Shipping Method: Standard Shipping
Select delivery time: 3-5 business days
Shipping Rates:
From To Rate
0.01 49.99 5.00
50.00 149.99 7.50
150 and up 0.00



Returns


What is your return policy?
Currently exchanges and returns are on a case by case basis. Contact me via email or phone to find out what we can do to make it right. 

Can I return a defective needle or hook?
Absolutely! Blizzard Yarn and Fiber understands that as fiber artist our tools are an investment and we guarantee that your tools will be free from defects. If a needle or hook you have purchased from us ends up being defective, we will gladly replace it with an identical item.

Contact us Via E-mail to set this up. 


Classes


When will I be able to take classes again?
Classes and Community events inside Blizzard Yarn and Fiber will not be held until at least Phase 3 of Washington's Safe Start plan and will be at the discretion of the instructor or organizer. With our storefront closed and moving to online only, follow us on instagram or facebook and sign up for our newsletter to keep up to date. 



What are your class policies?
To sign up for classes you must be in our system with your name, phone number, and email address. Your payment will reserve your seat in the class. 

Some classes have prerequisites, you will need to either take the previous class in a series or make arrangements with the instructor beforehand to fulfill these requirements. 

Some classes have homework, please complete your homework before attending class so that instruction can begin as soon as the class starts. 

Class supplies are eligible for a 10% discount, please let us know that you are purchasing supplies for your class before checking out.

Class minimums and maximums are set by the individual instructor, if a class does not meet the minimum number of students by a given date before the class (generally 3 days) it may be cancelled. Please sign up for classes in advance to reserve your space and make sure that class minimums are met and the class will be offered.  

In the event of a class being cancelled we will try all points of contact we have at our disposal. Cancelled classes will be refunded to the students following the normal return policy. 

If you are unable to attend class for any reason, please cancel as soon as possible. If you cancel with less than 24 hours  notice your class fee may be ineligible for a refund. Refunds in these instances will be determined on a case by case basis. 

I have a class I want and it isn't on the schedule! How can I make sure when it is I get to sign up?
You are always welcome to call us or visit us in person and let us know there is a specific class you are looking for and we will add you to our database so that when a class that fits your needs is available we will contact you and get you signed up! 


Services


I am stuck on a project, can I come to you for help?
We are unable to provide this service in person at this time, but if you are stuck you can always send us a photo via email of your project and name of pattern, picture of the pattern and any other helpful details you might think I need and I may be able to get you moving in the right direction or direct to another resource that may better fit your needs. 

Can I come work on my project at Blizzard Yarn and Fiber?
Currently all community areas are closed. 


Community


How do I join the Blizzard Yarn and Fiber community?
Joining our community is simple... come in. No really... come in sit down, introduce yourself and create with other community members. We want you to feel like Blizzard Yarn and Fiber is your home away from home! 

So that everyone feels safe and comfortable we do ask that you follow some simple community guidelines: 
  • Be welcome to folks of all races, genders, religions, sexual orientations, and abilities
  • Hate speech of any kind will not be tolerated 
  • Harassment of any community member or employee will not be tolerated
  • Let's try to stay away from political debating
  • We want you to take care of yourself, so when you're sick please stay home and rest well. 
  • Please clean up spaces you use, put trash and recycles in the correct bins, and pick up any bits of yarn or fiber that may have gotten away in your creating
  • Please label anything you put in the fridge with your name and date, anything older than two weeks (two months for the freezer) is at risk of disposal 
  • Please wash your mug, glass, dish, and silverware if you can 
  • If you have large equipment or bags, please tuck them somewhere out of the way and help keep our walkways clear
Questions? Comments? Concerns? Feel free to drop us an email or put a note in the suggestion bin located on the door to the Office.

What community resources do you offer?
We have a community library which houses donated magazines, books, and pamphlets. You are welcome to borrow a resource and we ask that you return it when finished. 

We have some limited tools available for use in the shop, such as swift and ball winder, skein winder, donated needles, etc. You are welcome to use these tools on any visit, and if you don't know how, we will happily show you as time allows. 

We have a kitchen that has a coffee pot that is always on, with a tap for hot water for tea and a selection of teas. You are more than welcome to grab a mug from our cupboard or use one of our disposable cups. Is the coffee low? Would you like decaf? We will gladly brew some up for you as soon as we have a moment. Cold filtered water is available in our fridge and we have glasses on the table for you to use. Oh... did you notice the snacks on the table? Those lovely jars full of snacks are brought in by us and our generous community, if it's on the table, you are more than welcome to snack on it! 


Miscellaneous


What are your store hours?
Curbside hours for the last week of January 2021 (Last week of Curbside Pickup) 
Monday - Saturday 12-5 pm

Friday January 29th is the LAST day to place a curbside order before we leave our current location 

All orders must be placed online, phone orders cannot be facilitated at this time. 

We are closed on all Federal Holidays. 

Inclement weather policy: We want to keep everyone safe, our community members, staff, and shoppers. If Vancouver or Evergreen school districts are closed, we are very likely closed ourselves. Please check our facebook or instagram as we will always let you know of any changes to hours there as soon as they are determined!

I have a favorite yarn, dyer or maker of fiber related items, will you carry them?
We are always looking for the best and most amazing yarns, tools, needles, and other fiber fun! Please drop us an email or put the information for your favorites in the suggestion box located on the door to the office. We can't carry everything, but we are more than happy to look into your favorites! 

I am a dyer, maker of notions, pattern writer, teacher, etc. and want to know if you will carry my items.
Great! Awesome! We are so glad you have interest in us! 

Feel free to email us at Blizzardyarn@gmail.com to let us know what you make, teach, dye or do, and we'll take the time to look it over and see if it will meet our customer/community needs!


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