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Frequently Asked Questions


Coronavirus and COVID-19


I'm worried about Coronavirus, How is Blizzard trying to keep our community safe?
Coronavirus and COVID-19 

As I am sure you have heard on the news and in almost any publication you open these days that the world at large, our nation and our state are in the midst of a crisis dealing with Coronavirus and the resulting disease COVID-19. As many in our community are in high risk groups according the the CDC and WHO, we are taking extra steps to keep everyone safe. Fiber arts is so important to all of us and a way to keep calm and relaxed in these kind of times, and we understand that community support helps us all, we want us to all stay happy and healthy and a providing these recommendations as a way to help everyone stay healthy. 

Blizzard will continue to stay open and provide community space for those who would like to join us for Stitch Night, Classes, Make Alongs and regular Business Hours and we will follow any recommendations from the World Health Organization (WHO), Centers for Disease Control (CDC), Washington State Heath Department, Clark County Health Department or City of Vancouver. We do encourage you to stay home if you are in a high risk group or have any feelings of being unwell, especially with a cough or sneezing with or without fever.

Folks in the high risk groups are as follows: 
  • older than 60.
  • who have serious chronic medical conditions, such as diabetes, heart disease and lung disease.
  • who have weakened immune systems.
Steps we are taking to keep everyone healthy: 
  • Sanitizing common touch surfaces regularly
    • All door handles
    • The counters both checkout and kitchen
    • The kitchen and community space tables 
    • Our Credit Card/Debit Machine 
    • Shared Pens 
    • Computer Surfaces 
    • Bathroom Surfaces 
    • Anything else that comes to our attention 
  • Encouraging employees and community to stay home if feeling unwell 
  • Removal of Ravelry computer until the current crisis passes (keyboards are a high touch surface)
  • Providing hand washing resources, sanitizing wipes, tissues, and Purell  
  • Removing shared foods from the kitchen 
  • We are postponing planning for Irina's memorial, as per Jim's decision 
Steps you can take to help keep yourself and your community safe: 
  • Stay home if you are in a high risk group
  • Stay home if you are feeling unwell or a household member is unwell 
  • Wash your hands often 
  • Avoid touching your face especially nose, eyes, and mouth 
  • Cover all coughs and sneezes with a tissue and dispose of it and wash your hands 
  • Please don't bring in shared food
  • Use disposable cups, bowls, plates and cutlery 
  • Wash your hands before eating or drinking
  • Relax and strengthen your immune system 
  • When washing your hands, make sure you are using proper hand washing procedures

Proper Hand washing Procedures and When to Wash (From the Centers for Disease Control Website) 

Follow these five steps every time.

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice. 
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

When to Wash your hands 
  • Before, during, and after preparing food
  • Before eating food
  • Before and after caring for someone at home who is sick
  • Before and after treating a cut or wound
  • After using the toilet
  • After changing diapers or cleaning up a child who has used the toilet
  • After blowing your nose, coughing, or sneezing
  • After touching an animal, animal feed, or animal waste
  • After handling pet food or pet treats
  • After touching garbage


Links to resources about Coronavirus and COVID-19: 

The World Health Organization website on Coronavisrus
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

The Center for Disease Control Website on Coronavirus 
https://www.cdc.gov/coronavirus/2019-ncov/index.html

The Washington State Department of Health Website on Coronavirus   https://www.doh.wa.gov/Emergencies/Coronavirus

Clark County Website on Coronavirus 
https://www.clark.wa.gov/public-health/novel-coronavirus

Vanouver Washington City Webpage on Coronavirus
https://www.cityofvancouver.us/cmo/page/coronavirus


Returns


What is your return policy?
Yarn is gladly returned within 90 days with a receipt in it's original condition. 

All refunds will be issued in the form of a store gift card. 

Trunk show items are not eligible for returns

Needles, hooks, tools, books, clearance items, and magazines are not returnable. 

Any defective needles, hooks, or cables will be replaced with an identical item. 



Can I return a defective needle or hook?
Absolutely! Blizzard Yarn and Fiber understands that as fiber artist our tools are an investment and we guarantee that your tools will be free from defects. If a needle or hook you have purchased from us ends up being defective, we will gladly replace it with an identical item.

I started a project with this yarn but changed my mind or don't enjoy the yarn, can I return it?
Sorry to say, but no, once a yarn is used it is no longer eligible for return. If you'd like we would be more than happy to find a project that may be more suited to the yarn. 

If you purchased more than one skein or ball any unwound or unused yarn may be returned following our standard return policy


Classes


What are your class policies?
To sign up for classes you must be in our system with your name, phone number, and email address. Your payment will reserve your seat in the class. 

Some classes have prerequisites, you will need to either take the previous class in a series or make arrangements with the instructor beforehand to fulfill these requirements. 

Some classes have homework, please complete your homework before attending class so that instruction can begin as soon as the class starts. 

Class supplies are eligible for a 10% discount, please let us know that you are purchasing supplies for your class before checking out.

Class minimums and maximums are set by the individual instructor, if a class does not meet the minimum number of students by a given date before the class (generally 3 days) it may be cancelled. Please sign up for classes in advance to reserve your space and make sure that class minimums are met and the class will be offered.  

In the event of a class being cancelled we will try all points of contact we have at our disposal. Cancelled classes will be refunded to the students following the normal return policy. 

If you are unable to attend class for any reason, please cancel as soon as possible. If you cancel with less than 24 hours  notice your class fee may be ineligible for a refund. Refunds in these instances will be determined on a case by case basis. 

I have a class I want and it isn't on the schedule! How can I make sure when it is I get to sign up?
You are always welcome to call us or visit us in person and let us know there is a specific class you are looking for and we will add you to our database so that when a class that fits your needs is available we will contact you and get you signed up! 


Services


I am stuck on a project, can I come to you for help?
You are always welcome to come in and ask us questions, and we will happily answer them if time and customer traffic allows. If we do not have a simple answer or your problem is more in depth, we will either refer you to our Knitting 911 class every Tuesday from 1-2 pm, or to what our knowledge will be the best resource for help with your project.

Will you wind my yarn into a ball for me?
We will gladly wind all yarn purchased from Blizzard Yarn and Fiber, though during trunk shows, sales, or high traffic days we will be unable to wind the yarn, but you are welcome to bring them back during your next visit and we will happily wind them for you.

For yarns purchased elsewhere, we would hate to accidentally tangle something we can't replace, so we will not wind those for you. However, we do have a swift and a ball winder available as a community resource and will happily give you a quick lesson on how to wind your yarn.

Can I come work on my project at Blizzard Yarn and Fiber?
ABSOLUTELY!!! 
If we are open our chairs are open and you are welcome to come knit, spin, crochet, or really most anything in our community space. On trunk show days we may have reduced seating capacity. Our classroom space is available during many hours, but not during classes, meetings, or other scheduled activities. 

A note on projects, we love it when you create with items you bought from us but are always excited to see you be a part of our community, regardless of where your supplies are purchased. 

Do you offer finishing services?
We currently do not offer finishing or blocking services but are hoping to do so in the future, and will make sure to let everyone know via our newsletter when we do! 


Community


How do I join the Blizzard Yarn and Fiber community?
Joining our community is simple... come in. No really... come in sit down, introduce yourself and create with other community members. We want you to feel like Blizzard Yarn and Fiber is your home away from home! 

So that everyone feels safe and comfortable we do ask that you follow some simple community guidelines: 
  • Be welcome to folks of all races, genders, religions, sexual orientations, and abilities
  • Hate speech of any kind will not be tolerated 
  • Harassment of any community member or employee will not be tolerated
  • Let's try to stay away from political debating
  • We want you to take care of yourself, so when you're sick please stay home and rest well. 
  • Please clean up spaces you use, put trash and recycles in the correct bins, and pick up any bits of yarn or fiber that may have gotten away in your creating
  • Please label anything you put in the fridge with your name and date, anything older than two weeks (two months for the freezer) is at risk of disposal 
  • Please wash your mug, glass, dish, and silverware if you can 
  • If you have large equipment or bags, please tuck them somewhere out of the way and help keep our walkways clear
Questions? Comments? Concerns? Feel free to drop us an email or put a note in the suggestion bin located on the door to the Office.

What community resources do you offer?
We have a community library which houses donated magazines, books, and pamphlets. You are welcome to borrow a resource and we ask that you return it when finished. 

We have some limited tools available for use in the shop, such as swift and ball winder, skein winder, donated needles, etc. You are welcome to use these tools on any visit, and if you don't know how, we will happily show you as time allows. 

We have a kitchen that has a coffee pot that is always on, with a tap for hot water for tea and a selection of teas. You are more than welcome to grab a mug from our cupboard or use one of our disposable cups. Is the coffee low? Would you like decaf? We will gladly brew some up for you as soon as we have a moment. Cold filtered water is available in our fridge and we have glasses on the table for you to use. Oh... did you notice the snacks on the table? Those lovely jars full of snacks are brought in by us and our generous community, if it's on the table, you are more than welcome to snack on it! 


Miscellaneous


What are your store hours?
Monday : Closed
Tuesday : 11-7
Wednesday : 11-7
Thursday : 11-9 
Knit Spin Crochet Night 6-9
Friday 11-7
Saturday 10-6
Sunday 12-6

We are closed on the following holidays: New Years Day, Easter, Fourth of July, Thanksgiving, and Christmas Day

Some events such as Rose City Yarn Crawl, parties or trunk shows may have extended hours. 

Inclement weather policy: We want to keep everyone safe, our community members, staff, and shoppers. If Vancouver or Evergreen school districts are closed, we are very likely closed ourselves. Please check our facebook or instagram as we will always let you know of any changes to hours there as soon as they are determined!

I have a favorite yarn, dyer or maker of fiber related items, will you carry them?
We are always looking for the best and most amazing yarns, tools, needles, and other fiber fun! Please drop us an email or put the information for your favorites in the suggestion box located on the door to the office. We can't carry everything, but we are more than happy to look into your favorites! 

I am a dyer, maker of notions, pattern writer, teacher, etc. and want to know if you will carry my items.
Great! Awesome! We are so glad you have interest in us! 

Feel free to email us at Blizzardyarn@gmail.com to let us know what you make, teach, dye or do, and we'll take the time to look it over and see if it will meet our customer/community needs!